By Forbes Contributing Author, ArtVersion Interactive
To better meet the needs of customers and attract new markets, a brand will need to focus on improving both online and offline customer experiences by leveraging new technologies, tools and strategies to drive revenue and create meaningful relationships with customers.
Don’t be part of the nearly 40% of companies ignoring the power of CX. For companies of all sizes — whether new to CX and looking to establish a foundation, or a seasoned organization with an existing strategy — implementing a customer experience strategy will always be a sound investment for the long-term success and growth of a business.
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